FAQ

My Subscription

While logged into your account. Navigate to the dropdown menu located at your email address and select “My Orders” from the drop-down menu.
If you are still unable to find it, Please visit the “Contact Us” page or call 1-800-328-2308 M-F 8:00 AM – 4:30 PM. CT

Please visit the “Contact Us” page or call 1-800-328-2308 M-F 8:00 AM – 4:30 PM CT.

Each subscription of PainFile provides 2 years within which to earn up to 60 credits (i.e. subscription expires after 2 years or once you’ve earned the maximum 60 credits). While your subscription is active, you can select which modules/issue you complete, and the credits earned for your completion will be deducted from your account.

Please visit the “My Profile” page while logged into your account. Once you enter your information* click the “Update Personal Information” button to save your changes.
*Remember to include your AANA or ABA number if you would like credits reported to either organization.

Yes.
PainFile users can go to the “Activities” page while logged in and in the module toggle the “Application View” button to Print View. Press the “Print Activity Content” button for a web-based printable view of the module.

PainFile is focused on topics in pain management with articles from leading medical journals.

AnesthesiaFile is focused on anesthesiologic articles from medical journals. Both publications are clinically relevant to their prospective fields.

Miscellaneous

Please visit the “Mailing List” located on the orange navigation bar. Joining the mailing list ensures being the first to know of any updates, sales, or promotions.

Please visit our “Privacy Policy” page for further details.

Please visit our “Terms & Conditions” page for further details.

We accept the following forms of payments:

  • Credit Cards (Visa, MasterCard, American Express or Discover)
  • Online via our secure website.
  • Phone Registrations 1-800-328-2308 M-F 8:00 AM – 4:30 PM CT.
  • Faxing in an order form.
  • Yes, we are pleased to offer group discount rates. A group is considered 5 or more participants and group members may be added at the same discount rate for up to 1 year from the initial group purchase. We ask that you do not use your hospital name as your group name because multiple groups from the same hospital may exist. Payments may be made with credit card, cash or money order. For further details please contact us by phone at 1-800-328-2308 M-F 8:00 AM – 4:30 PM CT.

    Group Rates Flyer

    Users of older versions of Internet Explorer may have difficulty viewing or interacting with the application. We encourage using an up-to-date version of Mozilla Firefox, Google Chrome, Safari, or Edge to access PainFile.

    Clearing Internet Explorer Browser Data

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    Please visit our “Contact Us” page and choose the “Website Support” option.

    No, each subscription is licensed to one specific user, and sharing is against our Viewer License Agreement and copyright protection laws. (See our “Terms & Conditions” for complete information.)

    Accreditation and CE Credits

    Please visit our “Accreditation” page for further details.

    Dannemiller reports credits directly to AANA and ABA when participant’s valid number is included on his/her profile. Any credits earned during a month will be submitted at the beginning of the following month. (i.e. Credits earned in December 2018 were reported on January 2, 2019.) Once submitted, your credits should appear on your AANA/ABA account no later than the 10th of each month.

    You can easily find a digital copy in the “Transcript” page while logged into your account. If it is not displayed, please contact us by phone at 1-800-328-2308 M-F 8:00 AM – 4:30 PM CT or “Contact Us” with the “Question about my credits or certificates.” Be sure to include your full name, email, phone number, and any relevant details about your certificate.

    The issue you are experiencing could be related to the internet browser you are using. Internet Explorer and older versions of Safari do not update or refresh as well as Google Chrome or Mozilla Firefox. Since the browser does not update, it will not display your completed modules immediately.

    A passing score of 80% is required on our post-tests, which you will take after viewing each module. Once you have passed a test, it becomes locked. After taking the post-test, the evaluation button will show up to be completed. You must complete both the post-test and evaluation before receiving your certificate.

    NCCAA will accept CME credit for programs approved for CME credit by the:

    • American Medical Association (AMA)
    • American Association of Physician Assistants (AAPA)
    • Accreditation Council for Continuing Medical Education (ACCME)

    PainFile will qualify for CME credit under ACCME.